instacart damaged item

Theres a cap on the card based on the cost of the order. You keep giving delivery dates but you don't show up. However, some Shoppers take advantage and will add on additional items that werent ordered. If you selected an item issue, choose the affected item (s). Is this your company? I have reached out to customer support and have received a refund, makes me wonder why they did it no questions asked. At some stores you'll also pay big markups on items when ordering through Instacart. You have up to. As I am with all customers, I was polite, engaging, pleasant and timely. I WILL NEVER USE YOU AGAIN. You have up to 4 days after pickup or delivery to self-report an issue with your order. I was charged over $550.00 for my two orders. Same-Day Delivery Powered by Instacart FAQs - Costco Instead of requesting a refund, youll need to contact Instacart supportto figure out what can be done regarding your order. Instacart offers a refund for 7 days from delivery. Additionally, you could get a cancellation fee of up to $15 for canceling your order. Instacart is legitimate, convenient, and safe for shoppers and customers. Although I am a new shopper only been doing it a few months I am confident Ik what a damaged watermelon looks like! Killing Instacart: Why The High-Flying Company Is At Risk Of - Forbes **Not directly affiliated with Instacart** Welcome to the best place to Some legal restrictions apply to over-the-counter medicine orders, Instacart accepts these valid forms of ID for alcohol deliveries. Instacart is one of the best grocery delivery services available, but its definitely not perfect. It's not for the heck of it.. Its to make ends meet and pay our bills, just like any job. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. I got my money back and left her 5 stars. These extra items are charged by Instacart Shoppers. Still, there are quite a few scams, and if you plan to use the platform, its best to be aware of the scams and know how to spot them. They sent one, but when I tried to use it, it repeatedly said there was an error. For example, if you put the items on the customers front porch, take a picture that clearly shows the items and the porch. 5. Waiting until the order has already been picked up to cancel it isnt the best move because itll be a hassle for you as well as the shopper. The screen will also display a Reorder, Receipt, and Chat History options. My experiences with shoppers had been almost entirely positive until about 6 months ago when they hired loads of new shoppers. I spoke to one customer service employee and 2 supervisors and a woman named Kelly who claimed she was a senior supervisor. Place an order through the Instacart platform for which the 100% satisfaction guarantee text appears on the checkout screen; and, Report one of the order issues identified below within one week of delivery. She then told me that it was my fault because, "charges just don't magically appear" She then told me it was my fault because I didn't have the funds available in my account so they tried 4 times. Some states require a signature before the alcohol can be delivered. If your Instacart order is wrong, should you call the driver back or Well, these items were damaged, not missing. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Unlike other Instacart credits, found in the Credits, promos, & gift cards section, a refund will not show up in your account. A new definition of healthy Once . I stopped doing shopping for Instacart and Shipt. I have been shopping for a few months now and I have NEVER seen so many dishonest customers. 2. The delivery was scheduled for 7pm, than rescheduled to 7:45 and then to January 2 which I did not need at all. There isnt much you can do to prevent this as a Shopper, but it can hurt you if you get lower star reviews. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. As a Shopper, you can earn a side or full-time income working for Instacart. A record gets made so that if this is a regular occurrence, where the customer is doing something malicious rather than just trying to get faulty produce replaced, that can be handled. - the individual(s) responsible for shopping for the items and/or delivering the items engage in inappropriate conduct during the shopping or delivery process. Refunds on Instacart Express. One order with Tony's Finer Foods for $105.00 and one order with Sam's Club for $165.00. Not to long ago I got a damaged item for a dang watermelon. Why would you go to the store, with rancid food, for "credit"? And if I happen to be in the club, do not charge me. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Instacart Customer Reported Missing Items. PROOF with NO - YouTube 100% satisfaction guarantee If you experience any of the following issues, you're eligible for a refund or credit: damaged/missing items, poor item replacements, late arrival or unprofessional service. Can't Instacart check the chat logs? It earns 5% back on Instacart purchases and a welcome offer of a $100 Instacart credit automatically upon approval, plus a free year of Instacart+ membership. Best grocery delivery services in 2023 - Tom's Guide I only hope people check their bank billing and report this fraud of a company. Thank you for being concerned! Instacart's Twitter feed is rife with complaints from customers accusing personal shoppers of stealing their groceries at a time when more people are out of jobs, behind on rent and afraid to go . If its been more than 4 days, you can reach out to Care for help. February 1 2023 placed an order via instacart with Fortiono's I have been with instacart I believe two years , I work alot and especially during the holidays, every major storm for the last 2 years and there's been several , often times 1 of 3 I the niagara falls and surrounding areas during bad weather Share your photos and videos with others to prove the truth of your words. Only a small percentage of Shoppers and customers are there to run a scam. Go to the Instacart app and tap the account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on that order. Called Instacart spoke to a women, While she was speaking to me she said she was looking into my account Actually, she was sending me an email explaining "holds on an account" What is the future of fast food' There is no longer a dollar menu. So, you may not be able to get as many orders as youd like in a day. Answer (1 of 4): When a customer reported item(s) missing/damaged/incorrect, they can see it on their end and report them as fraud with option to submit as proof. Instacart delivers over-the-counter medicine for select retailers and markets. For an order placed through the Instacart App, follow these steps: 1. Refund and credit amounts vary. Instacart shall not be required to issue a refund or credits with respect to any items purchased using coupons or other promotional credits. But if its the product itself, I would report it. I go above and beyond to find the products and deliver them on time intact. The positive note about the complaints is that room for improvement is available. The $7 base pay was supposed to be a floor that would raise depending on the size of the order. Im looking to sue the company. It wont be in very vibrant lettering, but you should see a box that says Rate Order And Report An Issue.. However, as long as you take the right precautions, you should be able to continue using the platform, either as a Shopper or a customer, with relative ease. So I had a grocery order, and the shopper did absolutely nothing wrong. Later that day, I went into Walgreens. This can be as inconvenient as forgetting your favorite snack or a key ingredient for dinner. I just wanted to know how to return it without a receipt or exchange it since the thing I got instead is the same price. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They need to understand that this is some of our livelihoods right now and they need to realize that we are the ones who are going to take the head on it and not Instacart itself. Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. "Russell is an intelligent, compassionate, driven person that I hope I get to work with again. Select the issue (s) you experienced and provide any additional information. Possible Instacart order issues include Missing or extra bag/items in your order, you order includes the incorrect item, poor replacement of items in an order, wrong quantity of items in an order, expired or damaged item in the order, order arriving early or late and finally a delivery that never arrived. Read more about Brett here. Business, Economics, and Finance. Click Report a problem on the relevant order. Unfair ratings cost some Instacart shoppers hundreds a week - Los You might need to get a refund on a whole order, a single item, or a mix of items. 3. And it's safecontactless delivery is available. The total came to $257 and Instacart charged me $72 for a tip. Determine if the reported issue qualifies as an order issue; Decide whether to issue a refund or a credit towards a future order; Determine the amount of such refund or credit; Determine if any evidence must be provided to substantiate the order issue; and/or. Instacart Express is a bonus service you can pay for from Instacart to help make your experience a bit easier. It sucks when customers leave bad directions or add a ton of items after you've started the order. If an order goes to the wrong address after youve knowingly put the correct one into the system, odds are Instacart will cooperate with you to give you a refund. USA, can lead to their account being deactivated.

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