what are the ttec engage products
Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. customers? TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. 0000008011 00000 n Reduce cost and improve CX with recommendations from your front-line employees. Find and engage customers across all channels. Get the Trends Report >>, 10 predictions shaping the evolution of customer and employee experience, Hit the right notes with Omnichannel Orchestration, Outsourcing vs. managed services: Knowing the difference will save you time and money, How to Navigate the Complexity of Digital Transformation, Delivering great experiences amid the digital transformation. For over 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. 0000005417 00000 n s\AxA t8BAGPa}GP{tptptptptptptptptptpVf)Y,e"KRf)T,E2KZ_>(}>c4x= FOi4x= FOi|Es%tB}b[/]>608GW Y endstream endobj 47 0 obj <> endobj 48 0 obj <>stream They frustrate consumers and can hurt your brand. From strategy to design to installation and ongoing support, our curated set of best-of-breed technologies will simplify your life and improve your customers'experiences. At TTEC, we help clients design, build and operate digital experiences, and provide the real-time CX analytics to be always optimising. Humanify(R) @Home. Learn what we've learned from a resource 0000007344 00000 n With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. We help you connect your front end to your back end so all of your operations flow seamlessly. 0000030829 00000 n H\n0y We are well positioned for strong profitable growth in 2021 supported by elevated levels of bookings, pipeline and revenue backlog and further evidenced by the increase in our full-year outlook. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. We combine service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. There are three types of analytics. We combine leading technology partnerships and the CX expertise to enable your success. Upselling products and services to existing customer base . Elevated. 0000009833 00000 n Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. r\a W+v%J+aW] v%* TTEC has proven to be an industry leader in the pivot to a fully virtualized environment that redefines CX today and in the future. Our global IT organization of 1600 supports the entire enterprise that encompasses over 60,000 users across our Engage and Digital businesses. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. 0000156137 00000 n ;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e endstream endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <>stream Shelly shares our vision and has the passion and expertise to take us to the next level," Tuchman concluded. We make it a point to make sure all our employees feel valued and . 0000002397 00000 n TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. Digital CX Transformation leader to ignite next stage of growth. We combine leading technology partnerships and the CX expertise to enable your success. 0000124950 00000 n TTEC is proud to be an equal opportunity employer. . "The winners in the experience economy will be the brands that are customer obsessed and have the ability to deliver personalized, effortless experiences at scale," explained Ms. Swanback. H\@yZv/{ .qbR:1 1.|#=0I`%w]}C)\wO]3?RI9\iH?9IMm~m.=O~v[]NqzZ_Ke/6^K\1b9)mu?gY'on+. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. We caution you not to rely unduly on any forward-looking statements. Get the agile tools to transform your total experienceone stage at a time. r\a W+ 0000124324 00000 n 0000000016 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. TTEC Announces Fourth Quarter and Full Year 2022 Financial Results. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. 0000007838 00000 n TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital. 0000030939 00000 n Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. 10 predictions shaping the evolution of customer and employee experience GET THE REPORT. Design your CX to eliminate pain points and reduce churn. Every day, you are asked to balance the competing priorities of improved satisfaction with lower costs. Consumers expect great interactions whenever they connect with a company. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Optimize the voice CX channel in a digital-first world, Contact center workforce 101: IVR vs. chatbots vs. agents, Weathering the Storm: Investing for Long-Term Contact Center Success, Driving better CX through improved employee training, Break down back-office barriers and deliver better experiences, All the CX trends you need to know for 2023, Breaking down backlogs with back-office accuracy and speed, 10 predictions shaping the evolution of customer and employee experience, Drive growth working with a customer experience outsourcing partner, Contact Center Automation Tools and Trends. One common statement about the company was that it does offer training experiences but wants all employees to learn in a tight timeframe. 0000001450 00000 n Diluted share countfor the full year is estimated between 47.2 and 47.6 million. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. 0000001601 00000 n End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. 0000008134 00000 n Empower your employees with the right training and tools to deliver amazing customer experiences. You don't need to rip and replace to get your CX technology stack humming. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). _? When it comes to your customers, only the best technology will do. Custom built to solve your We make it easy. Reduce cost and improve CX with recommendations from your front-line employees. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. "I am . Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. Contact Center Automation Tools and Trends READ THE ARTICLE. 0000005907 00000 n {b6{nen;Wx5[.Q\zD~M, o_U!C#"3>bl$`M\ ,`Gvg3xEjM^G6kPA]Z%[0k2/y,XceN-P/P/IO?? In this guide, learn the pros and cons of the different types of customer service and sales outsourcing options available to brands. Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improvingCSAT. Revenue was $658.3 Million, up 7.5 Percent and 9.6 Percent on a Constant Currency Basis. hb``c``d`e` @16 @Nc@Y`U0Y /:p)!BJ 68W@Z Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. AI and automation trends, The ultimate sales conversion highlight reel, High-tech goes all-in on contact centercloud, Voice of the customer best 0000163153 00000 n 0000017350 00000 n 0000194601 00000 n mYBTn2[dhVar!#[i:2^/uszZT>lEd. "wa =gf)`Fr3f$cF=:O>|:tOS*-}OR]C~a. Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. Your industry has its own set of challenges. 0000121522 00000 n Please indicate that you are willing to receive marketing communications. Gain a competitive advantage through automation. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. U9_P`0{,=p7H50q.a\ Qkk>u'K.hR`Y , iF ` Z:,h endstream endobj 29 0 obj <>>> endobj 30 0 obj <> endobj 31 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page/PieceInfo>/PageUIDList<0 2028>>/PageWidthList<0 612.0>>>>>>>> endobj 32 0 obj <> endobj 33 0 obj <> endobj 34 0 obj <> endobj 35 0 obj <> endobj 36 0 obj <> endobj 37 0 obj <>stream trailer <]/Prev 308380>> startxref 0 %%EOF 71 0 obj <>stream library that's as agile as we are. Written by George Maybach for Fintel ->. Effective tax ratefor the full year is estimated between 22 and 24 percent. "I'm thrilled to join TTEC at this pivotal time. News Mar 19, 2021. Non-GAAP Adjusted EBITDA marginsbetween 15.0 and 15.3 percent. TTECs end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has been named Chief Executive Officer of TTEC Engage. 0000031554 00000 n Cloud-based technology and intelligent automation powering effortless customer and employee experiences. Omnichannel technology that delivers personal CX at scale. 0000022600 00000 n Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Customer experiences should be effortless be consistent be seamless make you feel something be personal be effortless Every experience your customers have with your brand is an opportunity to build a relationship - or lose one. Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. 0000050107 00000 n 6 Reasons to consider nearshoring now GET THE GUIDE.