kay jewelers customer service

Well, then I asked to look for a replacement that is the same as the one got lost. Purchased a Diamond ring 6 months ago & the center Diamond fell out. Desired outcome: they accept all major credit cards, PayPal, and Apple Pay. Kay Jewelers was founded in August 14, 1910. Kay Jewelers has resolved 87 complaints. By becoming a member, you can enjoy a range of benefits and perks that can enhance your experience at this store. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. Both gifts from my husband were purchased at this store and I had the receipt. I ordered two pairs of earrings online. Please advise if there is anything that can be done to accommodate this inconvenience. Both share the same physical, chemical and visual properties. What is the customer service policy at kay.com? The address for our corporate headquarters is: Sterling Jewelers Inc. 375 Ghent Road Akron, Ohio 44333 So don't forget to put the discount to use. Your Jewelry Consultant is ready to talk! Enter Street Address, City, State or Zip Code. In our experience with Kay, we have had several frustrating experiences. Doesnt seem like much but its a $600.00 difference. Two REAL jewelers have stated that it in fact can be repaired. At Kay.com, they strive to provide the best customer service possible. A had a citizen wach for repair day lost it day give me a gift card for 425 dollars the card not working no wach no card I am out of money a was in store in outlet mall today for 2 hours no body activated my card tomorrow my marriage anniversary I vented to buy something card no good a am devastated wat a robbery lose my watch than give me a not working gift card I am going to reported to better business baroque I dont have extra money help he l p help help help. Thank u so much Sonya u deserve a raise! My wedding band is missing I call several times and no one knows where my wedding band is that I paid for already. Kay Jewelers reviews first appeared on Complaints Board on Jul 30, 2007. Customer service associates can be reached through the following methods: Market Force Contact Form: https: . I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. I would also like the diamond replaced based on the diamond guarantee that you offer. Posted Meghirdetve tbb mint 30 napja. I call to have it fixed and was told no. We were not given any insurance claim information. Feel free to ask any questions! I contacted my bank for a dispute and Kay finally refunded me my money. New setting for $500 with my stones put into it or b. Kay Jewelers is blessed to have such a dedicated, professional, knowledgeable and caring employee! (Exchanges cannot be made at kay.com). Box 659728. I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. I asked another associate if everyone signs that and she said she was there just covering that she doesnt work on that relocation. When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. *To obtain authorized service under the Extended Service Plan, the covered goods must be taken to any Kay Jewelers location. Kay Jewelers offers engraving on rings. I wish they could be bottled and distributed for anyone doing their job everywhere. They had it sent back and returned on December 29th. Top of the Page, Can I return a special ordered item? When you purchase our Extended Service Plan, we will make any covered repairs needed, up to the amount of the purchase price, at no additional charge.*. I would like to write a letter to your corporate offices. Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. The earrings physically broke on second wear, in February. without changing your browser settings you agree to their use. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. I ordered a pre owned ring on 11/28 and I received it by 12/6. You're in the right place! I was going to have my wedding band engraved as well and I do not trust Kay's jewelry anymore. Yes, special order items are able to be returned. Unfortunately it was too small, so he took it to Kay's. Top of the Page, What colored gemstones are considered precious? The release is me agreeing not to make any negative comments on social media and that we have resolved any issue amicable. Desired outcome: He mentioned casually that other customers had lost pieces of jewelry in the theft worth much more than ours.as if that made our loss less traumatic! They use them, abuse them and then let them go!!!! Great customer service and fast shipping.Updates on my package Thanks Kay Jewelers.. Love Kays in Thomasville Ga! KAY Jewelers online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. It is one of America's biggest jewelry store chains with retail stores located in large shopping malls, and it also offers customers online shopping for a range of jewelry products. I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . 2. We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. I am told to wait 10 to 14 days to see if they can find it? cart reminders from KAY at the cell number used . My store experience at Kay Jewelers was absolutely amazing. Here is what we cover: We will replace, free of charge*, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear. The eligible items for the discount range a lot. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. Top of the Page, Will I have to pay shipping charges if I request in-store pick up? Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. Kay Jewelers Corporate Office USA. For a price quote on specific engraving requests, please visit your local KAY Outlet store. A diamond's value is determined by its carat weight, color, cut and clarity. We encountered an issue signing you up. I have two options: a. Learn moreIf your online purchase was picked up at the store, it must be returned to the store. I email Kays and surprise surprise their "vendor" never even issued my return. Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. Desired outcome: Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. Sign in to add more and ensure your Favorites will be available on all your devices. They treat their employees like numbers. I wouldnt recommend this place at all. I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. What is your policy regarding conflict diamonds? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Is this your company? They refuse to remove the interest. I contacted a representative, Katley M, and stated I wanted to cancel. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. What Is The Customer Service Number Of Kay Jewelers? * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. We'll partner with you to find a solution that works with your . I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. read more. I am beyond frustrated with the service department at Kay Jewelers. Corporate Phone Number: +1-441-296-5872. Get questions answered and resume your conversations easily! For a price quote on specific engraving requests, please visit your local Kay Jewelers. Order number: [protected] How to write a complaint about Kay Jewelers? You can easily find current promotions and discounts on the homepage for you to use. I paid to have it fixed once and waited, so i think thats fair. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! Repair by an Expert. So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. If youd rather exchange your purchase for something new, great! I can honestly say that without the diligent hard work of Brittney, KiSaundra and Ren, this situation would not have ended as well as it did. What is your policy regarding the gold supply chain? She found the exact ring at another kay store in riverside. How will I know when my order is ready for pick up at my KAY Jewelers store? We have purchased an engagement ring and two custom bands to go with it (approximately $6,500 total) from your store. I get I didnt buy the warranty, but it shouldnt have broken in such a short period Kay Jewelers needs to revise their gift return policy. I will continue to put this review everywhere I can! Kay Jewelers does not sell conflict diamonds. See reviews below to learn more or submit your own review. Customers can take advantage of Kay's Style Finder, which helps them find the right jewelry product they are buying as a gift or for themselves. We take the impact of our company's supply chain seriously, and we believe that gold should be extracted and processed in a manner that respects the needs of current and future generations. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. . Bought wife earrings for Christmas, purchased on 12/24, cost of $642. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. The Customer Service At Kay Jewelers; The Final Word; The History of Kay Jewelers. In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. My ring is absolutely beautiful and the employees at the Oglethorpe Mall location went above and beyond outstanding customer service!! To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. I have never bought any real gold that would break the way these pieces continue to break. January 25, 2023 by Ana Stanar. That was not going to fly. How do I know I can trust these reviews about Kay Jewelers? Clear Filters. If you have a payment history and your account is in good standing, you may be . I am set to get married in two weeks. Please call Customer Care at 1-855-506-2499 (TDD/TTY: 1-800-695-1788) to discuss how we can help. (Engraving is not available on Kay.com.). In the pictures attached you can see screen shots of the sale price on 11/24/2022 and the last one shows my emailed receipt of the purchase price. They told me the entire ring should be cashed out because it was unrepairable. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. When will my credit card be charged for my in-store pick up? I have been a longtime customer of Kay Jewelers, and have loved every piece of jewelry I have purchased from them. That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. Yes, they offer complimentary gift wrapping on all orders. From guiding you to the perfect engagement ring to handling a purchase-related question. Please DO NOT SHOP AT KAY'S. Chatting with Kay Jewelers Customer Service. We owed $320.00 as of Nov.10, 2022. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. I dont know if something is wrong with the gold or the chain doesnt agree with my skin! Do all rings come in the same size or are there different sizes available? An expert can help you narrow down options and find the perfect jewelry. Or exchanged within 30 days at any Kay Jewelers. The very next day its 30% off and this store will not give me the additional 5%. Can I have someone other than me pick up my order? What address can I use? Text (855) 929 - 4190. } The icing on the cake was a beautiful engagement ring from Kay Jewelers, which Josh custom-designed. Do not buy from them. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. You must bring a valid photo ID (such as a driver's license). The whole experience has been awful, do not shop at Kay! Always a pleasure to go in. I have never bought any real gold that would break the way these pieces continue to break. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. She was diligent on researching the best options for me. (Engraving is not available on kay.com.) You have added the max number of Favorites. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a { My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: a { Thank you Catherine for going out of your way to replace my exact match ring. Customize your dream ring from a selection of fancy shaped diamonds and trending precious metals. I want to speak to a DISTRICT MANAGER. This means that we may receive a commission There can be some limitations, so pay attention. I had read all the reviews after purchasing, and got really worried. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. How To Contact Kay Jewelers Corporate Office Headquarters HQ. I WAS there at 6 months. Then I could buy the warranty after the repair for a few more hundred dollars. The Kay Jewelers Gold Exchange is an opportunity for you to sell your used, unwanted gold and platinum jewelry through a secure . I requested that the issue be escalated to a district manager and that the phone call recording from June 10, 2022 be pulled up and reviewed BEFORE the district manager calls me back. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. Certain metals such as tungsten and titanium cannot be sized. From our first conversationshe stated that her main objective was that she wanted me to be happy with my purchase. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. A ring valued at $599. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. This is the 2nd employee they have let go that was a wonderful . Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333, Enter Street Address, City, State or Zip Code. Learn more We werent interested in buying so there was no need for her to pressure him for his social.We didnt feel comfortable and felt very pressured. Beyond that, he took no responsibility for the monetary loss. The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. Kay lets customers design their own rings so they can ensure their wedding or engagement rings are unique. Submit a complaint and get your issue resolved. Set a time to meet online or in-store, and we'll meet you, ready to help. was even willing to spend more & trade up, with a warranty purchase. If requested, can I have my merchandise gift wrapped at the store? These services include cleaning, repair, watch tuning, damage checks, refurbishment and more. #greatcause. Also apply for our NEW Concierge position for the holiday season. I was told it could be exchanged by 2 different managers. Furthermore, we guarantee the accurate carat weight of your stone and the gold content of your mounting. Most orders will arrive within 3-5 business days. In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. durable and stronger than white gold. I am currently experiencing the same issue! 5 Ways To Personalize Your Anniversary Gift. Voyez comment nous le faisons et nous pouvons galement vous aider. Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! That's why we offer several ways to pay. Oct 14, 2022 1:10pm - Spoke with Fahim and was told it was never escalated. To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. enhance your experience. ; Over the phone: Call (855) 506-2499 to make a payment over the phone. Kay Jewelers PO Box 740425 Cincinnati, OH 45274-0425 Top of the Page. I came by with my boyfriend to just look around. I mostly enjoyed the shopping experience from here. Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. Cancelled order and full refund because it was within a half hour of purchase. If you enjoyed your shopping experience here, you can take a look at their membership program. <br><br>Having traveled to 74 countries and lived in 5 countries, she has developed a heightened cultural understanding and exposure which is relevant to multiple . I would have remembered that. I returned the earrings to the store on 2/26. Kay Jewelers is a brand of Sterling Jewelers that offers wide range of engagement rings, wedding rings, diamonds, gemstones, metals, watches and more. (Trade-ins are not accepted at kay.com.) Top of the Page. The package was never opened by anyone and came back only a couple days after being shipped. The company provides customers who purchase and own their jewelry a number of services, and by purchasing an extended service plan, these customers can take advantage of the jewelers' services for the life of the product. What do I need to bring with me to the store to pick up my order? KAY Outlet offers engraving on select merchandise. The business is located in Newburgh, New York, United States. Could use a little better warranty service though, otherwise I'd give it 5 stars, Decent enough business, would recomend to any one of my friends, has no issue with customer support. It's time to enjoy your shopping with such a big sale. The Vice President, Bethany Spain will make up false information not to give a refund. I went into Kay Jewelers in Defiance Ohio 11/23/2022 and purchased a Neil Lane bridal set. Kay Jewelers information: contacts, address, founders, CEO, services, and products. Initial Kay Jewelers complaints should be directed to their team directly. (Engraving is not available on Kayoutlet.com.). She then said she would be escalating to district manager. Not a phone call. What is Kay Jewelers return and refund policy? Certain metals such as tungsten and titanium cannot be sized. Learn more Corporate Phone Number: 1-800-877-8169. We were not told that it was a promotion but a sale. Average Customer Rating. I turned my ring into the kays store on March 9. (If you see this same review somewhere else, it is because I copied and pasted it from site to site. Claim it and get a lot of features. ConsumerAffairs is not a government agency. Sonya took the time to contact several Kay's to try nd track the band down. She was very nasty with me and at first refused to listen to the entire situation. How will I know when my order is ready for pick up at my KAY Outlet store? From guiding you to the perfect engagement ring to handling a purchase-related question. The diamond came out four days later! I want my phone conversation, which was recorded according to Fahim at customer service, reviewed for all the information that was told to me on that call. Will I have to pay shipping charges if I request in-store pick up? Global Technical Recruiter. This complaint was posted by a verified customer. How can they make sign that and dont release my ring? You should not buy your engagement ring from this jeweler. Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. It's a wedding band. Lifetime Diamond Trade-In PolicyYou may trade in your diamond for another diamond at least double the trade-in value. When I checked in 3 days later they told me they were now escalating it and it would be another 7 days from that date until someone reached out. If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. - See 759 traveller reviews, 160 candid photos, and great deals for Philipsburg, St Martin / St Maarten, at Tripadvisor. Buy now! Top of the Page, What determines the price of a diamond? In addition they replaced the setting for the other earring for no". Click here to get notifications about new complaints of Kay Jewelers. My account is [protected] if you have any questions or need to search the account. All I get is a runaround. Top of the Page, If I want to mail a payment , what address should I send it to? White gold is pure gold that is mixed with alloys to give it a white Does not honor sale when they originally said they would because my poor quality ring, not like the display, discussing my account with other people. I customized a wedding band for my fianc and it was a mess. You just need to follow some tips to get $25 off select merchandise. Always trust Kay Jewelers. Compare Coupons patiently and you may be able to get a 10% OFF. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers, Connect with Kay Jewelers via Facebook at, Like, share & subscribe to Kay Jewelers on YouTube at, See Kay Jewelers's portfolio on LinkedIn at. Give us a Call If you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service.

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