ebay who pays return shipping on damaged item

Oh, damn, looks like you won." You will have to pay the return shipping if the item is: Damaged. Ask the buyer to use a label you sent along with the item. I sent an item back to the seller, but it got damaged at some point in the shipping process. After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. This again seems not logical. How To Deal With a UPS Damaged Package Without Losing Your Temper, USPS Damaged a Package From eBayHow To Solve the Issue Stress-Free, Reporting a DHL Lost Package the Easy Way. Get it as soon as Sat, Oct 15. To ensure all of our members have a great experience on eBay, most purchases are covered under the eBay Money Back Guarantee. So the buyer gets 6.50 from eBay. We do not give refunds and this buyer did not read the terms. New to the whole flipping/reselling process? Make sure to follow our, If you use an eBay return label, tracking details are automatically uploaded, For non-eBay labels, the seller may have added the number for you. Learn more about our Condition of returns policy. Why was my refund less than the amount I paid? Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Refunds, Returns, and Exchanges for Sellers Etsy is a venue made up of independent sellers who run their own shops. With eBay, it's left to theseller's good graces to reimburse the buyer or a lengthy, and often antagonistic, negotiation is required between the two. The item was significantly not as described. I sell on many platforms, and have been selling on ebay for over 15 years. I sent him an e-mail stating to let me know if the shipping company needed to pick up the item for inspection so I could leave it on the porch. What am I going to do with the returned item? You're also responsible for any return shipping you promise to pay in your return policy. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. Why would the buyer be liable for return shipping if damaged by the carrier? Who pays return shipping on PayPal? Estado igual ou inalterado (lista no exaustiva): Queremos ter certeza de que o eBay um espao de vendas justo. The item I purchased was hard to find and, against my better judgment, I bought froma seller who has thousands and thousands of sales each year. 09:08 AM. You pay for return shipping if you're returning the item because you changed your mind, and the seller's return policy states that buyers are responsible for return shipping. Grab our Beginners Guide to Selling on eBay to help you get started the right way. How to Return an eBay Purchase - liveabout.com Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback . What Sold On eBay!My eBay Store: https://www.ebay.com/str/joysnewtoyouOther eBay Selling Tip Videos:How . There is a reason why thousands of honest, experienced long-time sellers are leaving ebay and selling on other platforms. Voc pode pedir nossa interveno para resolver a questo. Return an item for a refund. What happens if eBay seller doesnt respond to return request? I did let the seller know that it would be expensive to return the item and since this was not a result of me changingmy mind, I didn't think it was reasonable to ask that I pay the return shipping. Only in our case the buyer didnt pull a switch-a-roo. If someone sent me a picture ofa broken or damaged item, I would send a refund right on the spot. Your email address will not be published. In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. No message before opening a claim. Does someone pulling a switch on you or having an eBay item returned damaged make you nervous to sell on eBay? Returns will not be accepted without prior authorization. Thanks for answers to the above questions and what happened to the buyer paying the return shipping since they say WE damaged the item by folding the back card board on which the item is held inside by a heavy plastic sealed cover. Log on DoNotPay in your web browser and we will help you. Em caso de item devolvido depois de usado ou danificado, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. They are not allowed to mention a case in feedback. If we are required to give them a refund by sending them a prepaid label will the label cost us $4.99 or what we paid for the original label. Select Mark as sent. I called Ebay and got no where. We have a buyer who says the way we packed the item damaged it. Returns & Refunds | eBay By the way, I notice you have four Neutrals in six months (which I think is a lot). If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. 'Sitting duck' eBay sellers take a stand against the - the Guardian Who pays for return shipping you or the buyer depends on the reason they're returning the item and your return policy. These charges are based on rates negotiated by eBay, and are typically less than what you would pay the carrier for the same item. This is what Ebay has gotten to and why sellers are the way they are. Send an eBay shipping label If the package meets the size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. Returns will not be accepted without prior authorization. Oh, I totally agree. If you're responsible for the return postage costs, you'll see the price of return postage, and be able to purchase your label. Many eBay sellers do not understand that No Returns does not mean No Refunds. Copyright 1995-2023 eBay Inc. All Rights Reserved. Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. This right is protected by eBay's Money Back Guarantee, which also allows the buyer to send the item back to the seller free of charge.. Honestly, this has left such a bad taste. Ensure that the amount includes tracking, and on items that that have a total cost of $750 or more, include signature confirmation. To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds. As a seller, I know when I'm being ripped off or when someone is being truthful. 2 min . How to handle a return request as a seller | eBay Our app can also digest the company's return policy and help you send the faulty product back. Each year they make it more and more difficult for sellers, especially dealing with problem returns. Read our most popular questions and answers on how to handle return shipping for items you've sold. All Rights Reserved. I'm just tempted to toss it in the garbage and save myself a lot of aggravation for the $11.00 I may or may not receive. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. PayPal Shipping offers an efficient and cost-effective shipping solution for your business, with no added fees. But at some point, the scammers are going to figure out the weakness in that business plan. Use the phone over e-mailing when you want a response ), and told them the situation. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. Quick Answer: How Does Ebay Global Shipping Work, Question: How To Create A Return Label On Ebay, Question: How To Send A Return Shipping Label, How To Sign Up For Ebay Global Shipping Program, Quick Answer: How To Track Returns On Amazon, Question: How Do Returns Work With Affirm. This is completely eBay legal, and fair to the seller, as far as eBay sees it. The next morning, EBay had refunded her??? Part 1 Clarifying the Seller's Return Policy Download Article 1 Find the return policy. The buyer notified me immediately and included a single photo of the damage that could be seen when she opened the box. Heres how you can do it: Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. Here are some of the most common ways eBay sellers are scammed. Otherwise, register and sign in. Who's responsible for return shipping costs depends on why the item is being returned. RETURN POLICY - Riffraff Depending on the damage intensity and other circumstances, the seller can offer to: There are a few criteria you must meet to be eligible for a refund. Can I refuse to give a refund on eBay? first selfie ever taken Crate Engine, Chrysler 408 Stroker Magnum 465 HP Stage 3 Long Block, Assembled, Hydraulic Roller Tappet, Internal Balance, Aluminum Heads, Dodge, 6.7L. When I received the item back it was in all sorts of rough shape. As others have said, why have the customer pay (dearly) to return a useless item? Damaged Item Who Pays Return Shipping? Return shipping for buyers | eBay We agree over the years that eBay has favored the buyer, but the past few times we have dealt with them they have been easier to favor us. You can find this date in the details of your return request which will be sent to your Messages - opens in new window or tab with the subject "Send the item back". What To Do if Your Package Is Late, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Submitting Freedom of Information Act (FOIA) requests, You have used an eligible payment method when ordering your goods, The damaged product isnt on the excluded items list. Spread the word, we know how to break the . We called eBay (BIG KEY! Have you had an eBay item returned damaged? I am small, but, getting 2-3 a WEEK. Same old form letter rma number garbage. What To Do With Old Glasses? 5 Top Tips - Fashion Eyewear UK Our kids especially had a great time with that one. ), Os produtos selados a vcuo devem permanecer assim, O selo de fbrica no pode estar rompido/aberto. Global Shipping Programme | eBay ~Sandy 0 Kudos Login to Reply or Kudo Options Once you request a return, the seller should get back to you within 3 business days. Whatever the reason for a return, as long as its requested within the appropriate time frame, you have to refund the original postage costs. Report the feedback. A Beginner Seller's Guide to Return Shipping on eBay You can offer returns on individual or all items and distinguish between domestic and international return policies. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. If so I would have called back to get a new representative on the line to straighten it out. See how to check the status of your return. All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. If you're dealing with a really big seller, you'll probably get a CS rep who may or may not be willing or able to bend the rules, but it could be worth a try. To say that you lost all creditability (credibility) is way overly simplistic and a frankly unbelievable statement!!!! eBay Item Damaged in ShippingWhat Should You Do? - DoNotPay I've never sold an item that was received broken or damaged in any way, but if I did, I would not expect the buyer to pay the return shipping. To read more information about Buyer Returns see General Escrow Instructions Section 5 and 6. Select your carrier and enter the tracking number. Language barriers may make it difficult to purchase an international return label. If you used PayPal or eBay shipping to purchase and print the shipping label, log in to your PayPal account and click on the USPS payment's "Details" link. eBay Selling! The returns process. If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. Does eBay intimidate you? To submit a refund request, log in to Your PayPal account and under Your PayPal Account Activity select the eligible purchase You returned and click on the Get Return Shipping on Us link beneath the purchase. Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. Packages damaged by USPS : r/Ebay - reddit Depois da inspeo feita pela Autenticidade Garantida do eBay, os itens sero devolvidos ao comprador e o reembolso no ser emitido se eles no estiverem no mesmo estado em que foram recebidos. (which did come as a shock we usually have to call 2-3 times to get something resolved). If the buyer is returning an item because its damaged, faulty, or didnt match your listing description, the eBay Money Back Guarantee allows them to return it for free. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. I don't plan on stopping any time soon. I worked retail for 35 years. It could not hurt you. The seller simply cancels the sale and a refund is sent back to the buyer. Why on earth would you want anyone to spend money sending it back to you? And if it does happen (this is the first one for us in years! If youre unable to determine the cost, contact the buyer and ask them to provide a quote. PLEASURES BY ESTEE LAUDER 3 PC SET PARFUM 3.4 fl oz - ebay.com You can save time and money by printing shipping labels for your sold items on eBay. Select View return details. Log in to your eBay account and find the purchase history section Click on Return this item Select the reason for returning the item Attach the photos showing the damage Click on Send Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. At the moment it seems that PitneyBowes is willing to refund on claims of damage without requiring returns. How many feedback do you have? In such cases, you must get familiar with the policy of the platform and check out the best ways to get compensated for the inconvenience you have faced. It means buyers can get their money back if an item didnt arrive, is faulty or damaged, or doesnt match the listing. Keep in mind that the condition of the item you send back to the seller is important, so repack it carefully. 04:41 AM If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. Item damaged in shipping - PayPal Community I dont think they really read this post. Quando os compradores no cumprem esses padres, tomamos medidas em relao a eles e protegemos nossos vendedores. the Transaction Details page may have the requested insurance information. I shipped an item and it was damaged in shipping. , Most single items can be wrapped with 3 of padding in a single box. Ive been following you for a while and really enjoy your articles and videos, but you lost all creditability with this overly simplistic and frankly unbelievable article. Well this was met with an angry threatening message from the Buyer stateing that I was going to pay for my action with recieving Negative feedback an that this was going to cost me more than I could imagine. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. I usually stay away from these since, if there is a problem, they're the ones who are more apt to send the cold, form letter. eBay is taking action to protect sellers for shipments to and from British Columbia. eBay Item Returned Damaged? Heres how: Locate the order in Seller Hub opens in new window or tab or My eBay Sold opens in new window or tab. With the Global Shipping Programme, you simply send your item to our UK shipping centre, and once it reaches us, your . Sky devices Elite Octax Tablet FRP Bypass Google Android 11 2022 Lord of The Rings Return of The King Gollum Talking Action Figure * Box If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. Return postage for buyers | eBay For items that have a total cost of $750 or more, signature confirmation is required. Do You Charge Return Shipping on Damaged Items? First response from me is always "Return for refund". Ebay says "no refunds" does not apply unless the item is damaged by the carrier. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. It would leave a sour taste in my mouth too. eBay has a specific money-back guarantee that applies to wrong and damaged items. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. eBay is no different. If you aren't satisfied with the service you've received or an item you've purchased, all you need to do is fire up your DoNotPay app. Who is responsible for return shipping costs? Ive had this happen and the ebay help boards are full of examples of this. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. 03-23-2018 06:31 PM. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. Message 3of 4 latest reply 3 Helpful Heres What You Should Do. Then to top it all off she left negative feedback calling me a liar. What happens if the buyer refuses to pay for return shipping? To contact us: Click Help & Contact at the top of most pages. You can return the item if the seller accepts returns, but as it's no longer in the exact same condition as when you received it, some sellers might provide a partial refund to account for the loss in the item's value. When your return request is accepted, you'll receive a return shipping label from either the seller or eBay, or you'll be asked to purchase one directly from a carrier. We called eBay ( BIG KEY! Scroll down to the RMA number checkbox, click it in and submit the changes. Send the order back. For items that have a total cost of $750 or more, signature confirmation is required. I learned that the Syandard from EBAY is for the Buyer to pay the shipping charge to return it. Why would you risk having your seller rating dinged over a $4 item? Hopefully he will be able to. Mail has really dropped off a lot. Is Getting a Refund for a USPS Late Delivery Possible? Since it is already broken -- and I presume unusable/ unsaleable-- would it be any cheaper to flatten the box to make your return package less bulky? When you send your item back, make sure you use tracked shipping and add the tracking number to your return request to avoid delays or issues in the refund process. Look for the receipt you received by email from eBay for the purchase. Para se qualificar ao eBay Entrega Garantida, o item devolvido dever estar exatamente na mesma condio em que foi recebido. Which from a business sense is probably cheaper than trying to figure out what to do with all the (possibly) damaged items that would pile up in Kentucky. eBay: Global Shipping Program . I've had mostly positive experiences as a buyer and I know that,occasionally, we're going to end up unhappy. I first offered a suggestion of a simple repair that would bring it back to original condition but bottom line I would give a full refund. Death certificates show that you died. Do You Charge Return Shipping on Damaged Items? Heres how to send your own label from the View return details section: Shipping labels for international returns. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. If a Global Shipping Program item arrives damaged, you would file a "return request," just as you would in a non-GSP transaction. The neg's relateprimarily to the receipt of the wrong item or a defective item. I just wish more sellers would beflexible depending on the circumstances. Dunno about that. DAMAGED ITEMS: If you receive a damaged/defective item, please email hello@shopriffraff.com within 7 days of delivery. Next, clean the lens with dish soap and dry with a microfibre cloth. eBay Buyer Wants Seller to Pay Return Shipping "Whoever wins pays for shipping! Another big tip always use the proper packaging! The feedback suggests that buyers do receive a refund -- eventually. Since he didnt package it properly, he may not be able to collect the insurance. If the item isn't too big or heavy, that may be a possibility. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. See the Abusive buyer policy for more examples of activity that we don't allow. We tried reasoning with them but they would not budge. Returned goods are a problem for retailers, resellers are cashing in - CNBC For more detail, read our blog on fixing scratched lenses. You'll see this option if the seller has offered an eBay label, or if you're paying for return postage. If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. With the new defect rate, it will only get worse. And is it mostly positive? The item is only $25.00, but thetracked packet rate will be approximately $14.00. Careless stacking or bumpy roads can result in damaged packages and cause the contents of your long-awaited eBay order to break. Returns and GSP - The eBay Canada Community This is what Ebay has gotten to and why sellers are the way they are. Choose the label you want to send to your buyer. I was indeed shocked that in was the first call this was resolved. The letter also stated that there would be no replacements sent. Of if a situation arose where it needed to be returned to me, I would send them the postage. The company wants you to start by contacting your seller (select the. Contacting customer support and discussing a refund for missing or damaged items can be stressful and quite frustrating if the company doesnt want to cooperate. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Well I have changed my listing to reflect that I will split the cost of the returned damaged item. If its a fragile item, use a double box with 2 of padding or fill in the first box and 3 of padding or fill between the two boxes. If I had simply changed my mind, I would certainly pay the return shipping. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns. All sellers need a filter to keep the "stories" out. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. I sold an item and buyer said the shirt was faded, so I had to pay return shipping. Many eBay sellers accept returns if you've changed your mind. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. Are eBay returns free?

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