paypal case closed but no refund
PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. When this dispute was closed recently, you should have been sent an email advising exactly why the case was closed. I asked " and my money" its fine you will get it back. Because there is no buyers protection option available if you transfer money as a friend. My paypal account was charged on 11-20-20 for $408, which i did not authorize. You can respond to the PayPal dispute by communicating with your buyer directly through the message board in the dispute case. Seller refused , on bases that he never canceled the item, and PayPal would not allow him to refund the money as it was being held. However if you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.Once marked as completed it will automatically go back to your card. PayPal gives itself 10 to 14 days to investigate a claim like this. Instead, it looks like you received an automated email that suggested no human eyes ever had a chance to review your complaint. Hello, English is not my first language, I found a shop that sells sewing machines when I paid the price I've noticed two odd things, 1- it was a Chinese address not European unlike the website 2- I wasn't directed to the site unlike the usual thing, there was no order or shipping info..etc and wh. He did a nice job on the interior windows. Not sure how it can have gone in your favour if you did not escalate to a claim and get paypals decision? After few day's case closed with no any explain - no proof of damaged goods, item has not been returned by buyer and funds not been returned to my account. The Cancellation Fee is to cover the credit card and PayPal fees that are not reimbursed to us when we issue a refund. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. You've already filed a case for this transaction. however the customer support person . In that case, you enter the name, address, and account number of the payee . From reviewing your account, we have found that the activity on your account does not stand out as unusual or suspicious and no evidence was found that a third party had accessed your account to complete the transaction.. I shipped the item back to him, but while I was entering the tracking number into the case details, the page showed up as case closed. By browsing this website, you consent to the use of cookies. In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. and our And why wont PayPal help him remove them? Claims and disputes life cycle. He then agreed through the case to accept a return for a refund. We've noted the account changes you reported with this case.". Does it matter if the case is already closed? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Hi All, I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. Contrary to what the company said, its decision isnt final. Can I Request a Refund Via. sorry but once a case is closed paypal can not re open it..even if it was them who decided to close it and a error! No goods or refund after my case was closed :(. The seller never shipped it. I stressed more than once, that I was worried I had lost my mine, and that time frame was a problem for me. I list the names, numbers and email addresses of the executives at PayPal on my nonprofit consumer advocacy site. However if you can't resolve things and you do not receive a refund then you must escalate to a claim as only when its a claim do paypal get involved. I open a item not received dispute with papal and make a claim. Of course, you should not be liable for a transaction you never made. When you have an issue with a vendor, your first stop is PayPal's Resolution Center. I was robbed of my money on usenet.nl. I bought a Incontinence Sheets online and after 2 weeks of waiting I contacted seller and explained no Incontinence Sheets received. PayPals rejections were quick and almost automatic, listing no specific reason for the rejection. Once a case is closed, it can't be reopened or escalated to a claim. You filed a local police report. PayPal snubbed me after a fraudster shut my account. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the . If your dispute has been escalated to a claim, click View to see the latest status. thank you. did you receive your refund yet? Closed paypal caes can not be reopened link. So Im totally confused, no clue what to do next or what's happened to my $500. I like the way you kept a careful paper trail. Privacy Policy. I can't find anything online about what rule I could have possibly broken since all I did was place an order. If your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your case to a claim. Visit our fine dining destination today. In August I opened a dispute (which the seller tried to fight) and she eventually gave up, called PayPal and said to issue the refund. Q: I recently received an email from PayPal that said Id sent a $303 payment. Since PayPal is open 24/7 but my bank is open at 8am PST, they told me to call back in the morning. This way, we make sure your chances of being fully refunded are high. The tab will open into a new window with an online . It has enormous loopholes that allow PayPal to deny otherwise legitimate claims, which is exactly what happened to you. If you don't need your PRESTO card anymore, you can get a refund of the balance by returning your card. PayPal Lied About Their $2,500 "Fine" For Spreading "Misinformation". Thats disappointing. Opened in 2003, The Post Newspaper wanted to provide an alternate information source for the local communities covering local news in a positive way and reporting facts to our readers. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). Its not just the swiftness of PayPals verdict thats troubling. The refund were done through Paypal as well. It's the certainty. Getting in contact with paypal has been spotty, so far only been able to get what appears to be an automated message on Twitter. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the dispute through your eBay account. Find Transaction for Refund. Christopher Elliotts latest book is How To Be The Worlds Smartest Traveler (National Geographic). After PayPal confirms that it'll refund a payment, it may take up to 30 days for the money to reach your account. Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. thank you for calling PayPal ".which confused me even more. All of this is made possible by our advertisers, who count on us to deliver their message to our readers. Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. We have sold full color used printer part 150, after few weeks customer open dispute - part damaged? Edge (PC) From the 'Settings and more' menu, select 'Settings. Follow the below instructions to handle PayPal dispute as a seller. This content may be old or outdated. The $6 cost to buy the card is non-refundable. Email him at chris@elliott.org or get help with any consumer problem by contacting him at http://www.elliott.org/help. For more information, please see our Visit the Resolution Center to view the status of your case. CLAIM CLOSED AFTER 5 DAYS BUT NO REFUND .HOW CAN THIS BE? Then if you won the dispute, paypal would issue a refund under their buyer protection policy. Astro Banjo Type & Brand: Banjo, Astro Condition: FAIR - The item is in a well-used condition, it may have light scratches or wear and need cleaning - See the seller's listing for full details and description of any imperfections. You are viewing the PayPal Community Archives. All payments have to be submitted at www.shopgoodwill.com Pick-Up Schedule: Monday - Friday : 9:00am-3:00pm Saturday-Sunday: Closed for Pick-Up Pick-Up Customers must provide their picture ID and order number to receive their order. On the Summary page, click on the transaction you want to cancel. Emailed to paypal now couple times but all I get back is automatic emails which are not any good to me as not explain to my current problem. I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out . i am having the same problem but i dont know if i should just wait. But no refund, no email no nothing from Paypal. Its the certainty. How do I check the status of my dispute or claim. Answer (1 of 37): No. No exceptions will be accepted. I said no, and as he canceled the item, so could he refund the money. You are viewing the PayPal Community Archives. Select Direct Deposit to view your Bluebird Account number and Bank Routing number. I dont recognize the recipients. The agent told me, the cased had been closed as "for an item not received". Click Close this dispute. im in a similar situation and has been ongoing since the end of April. 2) Significantly Not As Described (SNAD): The customer states the . Account . Learn more and manage your cookies, Fix transaction and account related issues, Join the discussion with PayPal customers, Get help with using any of our PayPal products, Find out how PayPal works for your business. If your case is in the dispute phase, you can exchange messages with the other party to try to solve the problem. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). I then called paypal and told them i was seeking a solution either via Paypal or the bank, so because i mentioned i called the bank (no case opened yet) paypal immediately claimed the bank was blocking them from refunding me the money., i asked the bank how long they would take to refund me and after they looked at the documents they said 45 days!, i was like no way..so they assured me they where not blocking anything in emails which i shared with paypal later., regardless, paypal after confirmed i returned the item they told me i had to wait up to 75 days for a refund! Go to your Resolution Center. Having the same issue. and our A week later, PayPal refunded your $303 without offering an explanation. Due to increasing credit card fees and changes to PayPal's terms and conditions, anyone requesting a refund prior to a group break taking place will be charged a cancellation fee of 5%. But no refund. I called PayPal customer service agent, after reviewing some of the details, customer service agentopened a dispute "for an item not received". We encourage you to continue working with the seller to see if you can resolve the problem. You can get real-time answers to any consumer question on his forum, elliott.org/forum, or by emailing him at chris@elliott.org. So we asked customer for proof of damage after that to return part for full refund. Select . I have few questions about paypal credit, because its a bit confusing just in case: by 5k$ i mean 5000$. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I realise that you have already tried contacting customer services but if the case has been closed and you have still not received a refund, you should try contacting us again and we can investigate it further on your behalf. more than likely they were the ones who closed the account which could explain why no one at Chime . It is so frustrating not having any communication. It is now the 16th and I havent heard anything. How did you fund the payment? Well use cookies to improve and customize your experience if you continue to browse. But you can also turn on something like , which makes it much harder for a hacker to gain access to your account. Separately, I contacted PayPal on your behalf. The seller canceled the item after I payed, and has said the PayPal fund had been held could I make a bank transfer . PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. . Let me say start by saying, I don't use PayPal much, which may explain what follows to the more seasoned, but I've just come out of a transaction with a pretty bad taste in my mouth as a buyer. It was on ebay Germany. who am i supposed to believe! My husband got ipads and iphones from SMARTPHONE in the past but through resellers like ebay, backmarket etc, NOT A SINGLE PROBLEM! Saleh Tavassoli, Berlin. Weve noted the account changes you reported with this case., The follow-up emails are no more encouraging, and no less automated: Weve reviewed the transaction(s) and are denying your claim(s). Refund case closed and decided in my favor but sti Refund case closed and decided in my favor but still no refund. The steps or stage for merchants are simple: Log into your PayPal account; with provided email address; Select the 'Resolution' tab, and choose 'Closed Cases' from menu options; and then click on the 'view' drop-down menu. What happens if there is no money in her account to refund me now? as soon as you open a case,PAYPAL/ebay will withhold the amount from her paypal account,but often seller does not have much money in her PAYPAL account,so Paypal will give her days to transfer fund into her Paypal account to refund you. In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. 1999-2023 PayPal, Inc. All rights reserved. Now I'm not only our for the 34.99 of the original purchase but an extra 18.55 as Paypal instructed me to return the product although the seller didn't want it back. No replacement and no more contact received. Roma II massage table is ideal for students to use in the classroom or on the move. If paypal closed the case then normally a refund has already been issued at the same time? Click View next to the dispute you want to close. Your source for tips on managing and growing your business with PayPal. I do not want wait 2 month for my money.I was told not to worry, I would get my money back no later then 20 days after the dispute had been opened . If paid with PayPal balance it should be instant or is bank payment, it may take 3-7 business days and will go back to your PayPal balance. PICK UPS: Pick-up customers must make payment 24 hours prior to a pick-up. Click the "Appeal" button next to the case you want to appeal. Our staff is dedicated to provide over the top service, fresh ideas and exciting new ways to market business. It is now the 16th and I haven't heard anything. Leave the Archive. By browsing this website, you consent to the use of cookies. So an item not received case that I had opened was closed in my favour on April 25. No answer from customer for few weeks so we email Paypal to look into this matter, as no any communication from buyer's side. Unfortunately today it still says pending for the refund. I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. That seems a little suspicious. Example, i would call PP to ask about the case and be told the bank was blocking it, after dozens of emails and calls i was then told the case was in my favor and i should see the refund appear in my bank within a few days, more days past NOTHING, i call back and be told i was misinformed and that i should contact my bank!, i went back and forth 7 times in the last 40 days with this BS, i told them i had recorded the calls where they told me i was been refunded then another person could claim the person i spoke to was new, young and one time she called the agent a intern to literally assert that they all made mistakes and instead blame my bank for blocking the refund..how ever the bank says it is paypal! Hi i am also waiting on 40 pounds worth of refunds from paypal but they close the case and dont give me the money 4 times worth 40 pound i had two refunds for postage and the other two were goods that they couldn't send. What is more, the case has been closed but on the progressbar, it says " under review by PayPal, estimated resolution 24th of December". The seller had initially told me not to return the faulty goods, he would send a replacement. Ive lost $900 and PayPal is not supporting me. . This cla Get Morning Report and other email newsletters. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Below ar It was by card, but I have no email from PayPal saying anything. Christopher Elliott is the chief advocacy officer for Elliott Advocacy. i purchased a graphics card for my son on 12th April for 383. 1999-2023 PayPal, Inc. All rights reserved. What is the issue? Paypal have now closed the case and I have received an email stating that I have reported that the claim has been amicably settled. There is a lot of confusion from people in regards to eBay and PayPal disputes. I had to raise a dispute in the Resolution Centre after I received faulty goods and the seller was ignoring me. If it had, then it would have found the payment was not made from my computer, and, most likely, not from within my country. I opened a claim on August 6th. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I still haven't received any refund from PayPal, 5 days have passed . Online banking with no monthly fees No monthly account fees No minimum balance fees or requirements Fee-free overdraft up to $2004 on Chime Debit Card purchases 1 / 6 Member-first features Get paid up to two days early with direct deposit2. I use PayPal sparingly, never above $100, and only from my home computer. You can check the status of your case at any time in your Resolution Center. Over 70,000 weekly readers learn about local concerns, area sports, charity events, legal notices and entertainment in their community.